Customer service

  •          General Terms and Conditions of Sale
  •          Shipping and delivery of products
  •          Contact us
  •          Privacy

General Terms and Conditions of Sale

The offer and sale of products on the website www.leborsedielisa.it, trademark distributed in Italy by ByCREA Srl Semplificata, are governed by these General Terms and Conditions of Sale. The submission of an order implies full knowledge and acceptance of both these General Terms and Conditions of Sale and of what is described in the order procedure.

1. Purpose
1.1 The purpose of these General Terms and Conditions of Sale is to govern the online sale of products via the e-commerce service on the website www.leborsedielisa.it

2. Subjects
2.1 The products are sold directly by the company byCREA Srl Semplificata with registered office in Italy, in Via Privata Carlo Montanari 2/16 (MI) – Fiscal code and Business register of Milan n. MI-2067099, VAT number 09073750961 (from now on byCREA and/or Seller).

For further information, contact the customer service of BE Le borse di Elisa c/o byCREA:

  •          via e-mail at the following address: ornini@leborsedielisa.it
  •          via mail at the following address: BE le borse di Elisa c/o byCREA Srl Semplificata, Via Privata Carlo Montanari 2/16 – 20161 (MI)

2.2 These General Terms and Conditions of Sale govern the offer, submission and acceptance of purchase orders of products on www.leborsedielisa.it and do not cover the supply of services or the sale of products by persons other than the Seller which appear on www.leborsedielisa.it website through links, banners or other hypertext links. 

2.3 The products are sold to the Customer identified by the data entered upon registration with the website and upon sending the order in electronic format with simultaneous acceptance of the General Terms and Conditions of Sale contained herein.

2.4 The offer of products on the website www.leborsedielisa.it applies to customers aged18 years or over. Customers under 18 of age must obtain the prior consent of a parent or guardian to purchase on the website www.leborsedielisa.it . By placing an order through the website, the Customer represents and warrants being of legal age (18 years) and having the legal capacity to enter into binding contracts.

2.5 The Customer is prohibited from using false and/or made-up and/or fictitious names during the online ordering procedure and subsequent correspondence. The Seller reserves the right to legally pursue any violation or abuse in the interest and for the protection of all its customers.

2.6 Furthermore, by accepting these Terms and Conditions of Sale, the Customer holds the Seller harmless from any liability arising from the submission of incorrect tax documents due to errors in the data provided by the Customer upon placing the online order, as the Customer is solely responsible for their correct input.

3. Sale via e-commerce service
3.1 The online sales contract is a distance contract for the sale of movable property (hereinafter referred to as the Products) entered into by and between the Customer and byCREA as the Seller, as part of the e-commerce service organized by the Seller using the distance communication technology called the Internet.

3.2 To conclude the contract for the purchase of one or more Products, the Customer must fill in the electronic Order Form (hereinafter referred to as the Order) and send it to the Seller by the Internet  following the relevant instructions.

3.3 The Order includes the following:

  •          Reference to these General Terms and Conditions of Sale;
  •          Information and pictures of each Product and its price;
  •          The method of payment that the Customer can use;
  •          The method of delivery of the purchased Products and the shipping and handling costs
    to the methods and time limits for the return of the purchased products.

3.4 While byCREA constantly makes every effort to ensure that the photographs displayed on the Website are faithful reproductions of the original products, including the adoption of every possible technological solution aimed at minimizing inaccuracies, variations may occur due to the technical and color resolution characteristics of the computers used by the Customers. As a result, the Seller shall not be held liable for any deficiency in the graphic representations of products displayed on the Website due to these technical reasons, as such representations are purely for illustrative purposes.

3.5 Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the Notice about the right of withdrawal and return and the processing of personal data.

3.6 The contract is concluded when the Seller confirms the Customer's Order received through the Internet and after verification of the correctness of data related to the order.

3.7 The language that you can use to conclude the contract with the Seller is Italian and the applicable law is the Italian one.

3.8 Once the contract is concluded, the Seller will process and fulfill the Order.

4. Fulfilling the Order
4.1 By placing an Order on the Internet, the Customer unconditionally accepts and agrees to comply with the General Terms and Conditions of Sale in his/her relations with the Seller.

4.2 Once the contract is concluded, the Seller will send the Customer an e-mail confirmation of the order; a summary of the information contained in the Order will always be available in the user area.
If the products displayed on the website are no longer available for sale after the Order has been placed, the Seller will notify the Customer promptly of the unavailability of the ordered Products. In such event, the Customer's sums  previously held  will be released.

5. Selling prices
5.1 All Product prices and shipping and handling costs indicated on the website and in the Order are to be considered VAT inclusive and in Euro. The valid prices are always and solely the ones specified on the website at the time of submission of the Order via the Internet. Product prices and the shipping and handling costs may vary without notice. Make sure you check the final price before submitting an Order.

5.2All products are shipped directly from Italy. For shipment on national territory, shipping and delivery costs are free. All shipments outside the country are to be quoted (in order to calculate any costs related to customs duties and related taxes if the shipment takes place in non-EU countries, that is in countries whose current legislation provides import charges). Thus, these costs are to be borne by the Customer and must be paid directly upon delivery of the Products in accordance with the directions specified in the Order Confirmation.

6. Payment methods
To pay for the Products as well as the shipping and handling, the Customer may follow one of the methods described in the Order and outlined here below.

 

6.1 Paypal
For your and our security, we accept PayPal as a payment method.

In case you have a PayPal account, byCREA Srl Semplificata gives you the possibility to make payments directly using e-mail and password with which you registered on www.paypal.com.

6.2 In no case during the Purchase Process byCREA Srl Semplificata is able to know the information related to your Credit Card, sent via secure and protected connection directly to an encrypted protocol directly to the website of the entity who deals and manages the electronic payment (Bank or Paypal).

7. Shipping and delivery of products
7.1 Each consignment contains:

-        The product(s) ordered.

-        The relevant transport document/invoice.

-        Any accompanying documentation required according to the Country of dispatch.

-        Any information and marketing material.

7.2 The delivery of products purchased through the Seller website may only occur with delivery at home of Customer only.

7.3 Delivery at home of Customer

7.3.1 The purchased Products will be deliver by the courier identified by the Seller to the shipping address mentioned and specified by the Customer on the Order. Please check Shipment section for further and additional information about costs, times and method of delivery and Countries served.

7.3.2 Upon receiving the parcel of goods at your own domicile, we ask you to check and verify the integrity of the packages in the moment of the delivery by the courier. In case of any anomalies, you must check it and you will need to detect and record exactly the same from the courier, who will write down them and reject the delivery.

8. Right of withdrawal
8.1 The Customer has the right to terminate withdrawing its closed contract with the Seller, without any penalty and without specifying and explaining the reasons, within ten (10) working days, from the day of receipt of products acquired on the website. 

8.2 The right of withdrawal is subject to the following conditions:
- The returned Products must be returned in their entirety;
- The returned Products must not have been used or damaged.
- The returned Products must be returned in their original packaging.
- The returned Products must be delivered to the courier within 10 (ten) working days from the date of receipt of the same.

8.3 If the right of withdrawal is exercised in accordance with the above conditions (Section 8.2), the Seller is required to reimburse the Customer within and no later than 30 days after receiving the returned products. Normally, the amount initially taken by ByCREA Srl Semplificata is re-credited very quickly; however, the time needed for the sum to actually appear on the Customer's account will depend on PayPal.

8.4 byCREA Srl Semplificata grants since now to pay also the initial shipment costs of the Products (if they are purchased and delivered within the country). The Seller will send an express courier too pick up the Product at the address mentioned by the Customer.
For restitution of products purchased and delivered outside the national territory, the costs are to be quoted (in order to calculate any costs related to customs duties and related taxes if the shipment takes place in non-EU countries, that is in countries whose current legislation provides import charges).

8.5 For the return you will have to use just only the Courier indicated by the Seller: in this way you will not have to perform in person the payment of expenses for the return cost of the purchased products because they will be paid on your behalf, directly by the Seller (if they are purchased and delivered within the country). Furthermore, from the time of delivery of the purchased products to the courier indicated by the Seller on the Return Online Form, the Seller exempts you from any liability in case of loss or damage of the products during transport.

8.6 When the right of withdrawal has been exercised, the Seller will refund the amount paid by the Customer within 30 days as of the date of receipt of the Products as set out above, by crediting the amount to be refunded with the same method of payment selected by the Customer at time of the order.

8.7 When the right of withdrawal has been exercised without complying with the provisions contained in Article 8, the Seller will return the purchased Products to the Customer, charging him with the additional shipping costs.

Contact information
For further information, the Customer can contact the Seller at the following email address: info@leborsedielisa.it or the following address:
byCREA Srl Semplificata
Via Privata Carlo Montanari, 2/16 
20161 Milano

Communication with the Customer
The Customer acknowledges, accepts and agrees that all communication, notifications, certificates, information, financial reports and any other documentation regarding the operations performed for the purchase of Products will be sent to the email address indicated at the time of registration.

Privacy

According to Art. 13 of Legislative Decree n. 193/ 2003 (Code concerning the protection of personal data), byCREA Srl Semplificata informs that the processing of data provided by the Customer during the registration to this Website it is aimed at the provision of services offered on the same site, the sale of Products and the activation of an informative service. In case of refusal to communicate your personal data as request byCREA Srl Semplificata will not be able to render the above mentioned services.

byCREA Srl Semplificata creator and promoter of the activities available on www.leborsedilisa.it, reserves the right to use the personal data provided voluntarily by users, in compliance with the regulations (Art. 13 et seq. Legislative Decree no. 196/ 2003).

ByCREA Srl Semplificata ensures users that the processing of personal data will be reserved for use strictly connected to the provision of their services, facilitation of site management and execution of orders. 

The data voluntarily provided by users, will in no case disclosed to third parties. 

The personal data will be processed by byCREA Srl Semplificata through the use of both paper and electronic instruments, in compliance with current safety standards, for purposes which will be specified from time to time. 

byCREA Srl Semplificata informs that users can exercise their rights under Article 7 of Legislative Decree no. 196/2003, set forth below in its essential part. Users then have the right to request byCREA Srl Semplificata the following information:

  •          confirmation of the existence or not of personal data concerning him
  •          clear communication of the data and its source
  •          the reason and purpose of their existence and their use
  •          cancellation or modification of their data

The request for the above information can be renewed with a minimum interval of 90 days, except in those cases where there is good cause: cancellation or modification of such data because of violation of the law; erasure of data that are not used for the aims for which they were collected. 

All communications concerning privacy and protection of the right staff can be made via email to info@leborsedielisa.it or by registered letter with advice of delivery  to: byCREA Srl Semplificata – Via Privata Carlo Montanari 2/16 – 20161 Milano


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